pcu88's Privacy Policy
This document provides a complete description of how your personal information is collected, stored, used, and kept secure.
pcu88 places the highest priority on the privacy of players in Bangladesh. We believe that every user's personal information is a valuable asset and keeping it secure is our core responsibility. In this privacy policy document, we have clearly explained what types of information we collect, why we collect it, how we use it, and what steps are taken to protect your information.
Table of Contents
- 1. Types of Information Collected
- 2. How Information Is Collected
- 3. Purpose of Using Information
- 4. Sharing Information with Third Parties
- 5. Information Storage & Security
- 6. Cookies & Tracking Technology
- 7. Protection of Minors
- 8. User Rights
- 9. Data Deletion Requests
- 10. Policy Changes & Contact
1 Types of Information Collected
When creating an account and using services on the pcu88 platform, we collect various types of information. This information can be divided mainly into two categories:
1.1 Personal Information Provided Directly
When you voluntarily provide information to us, we may collect the following:
- Full name and date of birth (essential for age verification)
- Email address and mobile number
- Residential address
- Identity document details (National ID card, passport — for identity verification)
- Financial transaction information (related to bKash, Nagad, Rocket, Upay, or bank accounts)
- Username and password (stored in encrypted form)
1.2 Technical Information Collected Automatically
When you use our platform, certain technical information is collected automatically:
- IP address and device identifier
- Browser type and operating system
- Platform activity logs (login times, betting activity)
- Cookies and session data
- Page visits and click patterns
2 How Information Is Collected
pcu88 collects user information only through lawful and ethical methods. Our main sources of data collection are as follows:
2.1 Registration & Account Management
Personal information is collected directly from the form filled out when creating an account. Documents required as part of the identity verification process may also be collected.
2.2 Financial Transactions
Transaction-related information is collected through payment service providers (bKash, Nagad, Rocket, Upay, and bank transfers) during deposits and withdrawals. This information is used for financial security and fraud prevention.
2.3 Customer Support Communications
When you contact our support team via live chat or email, a record of that conversation may be stored. This is necessary for improving service quality and resolving disputes.
3 Purpose of Using Information
pcu88 uses collected information only for the following lawful and necessary purposes:
Identity Verification
Confirming the identity of each account holder and preventing access to the platform by minors (under 21 years of age).
Transaction Management
Processing deposits and withdrawals, maintaining financial records, and ensuring bonuses and rewards are delivered correctly.
Fraud Prevention
Detecting suspicious activity, preventing the creation of multiple accounts, and maintaining platform security.
Service Improvement
Analyzing user experience to improve the platform's functionality and content.
Communication & Notifications
Sending important account updates, promotional offers, and security-related messages.
Responsible Gaming
Monitoring playing patterns to identify problematic gaming behavior and providing assistance when needed.
4 Sharing Information with Third Parties
pcu88 never sells your personal information to third parties or rents it out for commercial purposes. However, limited information may be shared in specific circumstances:
4.1 Payment Service Providers
Necessary transaction information is shared with bKash, Nagad, Rocket, Upay, and approved banking institutions to complete financial transactions. These institutions follow their own privacy policies.
4.2 Technology & Service Partners
Technology companies that support the operation of our platform (game software providers, cybersecurity firms, cloud storage providers) may have limited access to the minimum information necessary to carry out their work. These partners are bound by strict confidentiality agreements.
4.3 Legal Obligations
In accordance with valid directives from law enforcement agencies or judicial authorities, specific information may need to be disclosed as part of legal obligations. In such cases, we provide only the minimum information required.
5 Information Storage & Security
The security of your information is of the highest importance to us. pcu88 uses industry-standard security technology to keep your personal and financial information secure.
5.1 SSL Encryption
Our entire platform uses 256-bit SSL (Secure Socket Layer) encryption. As a result, all data exchanged between your browser and our servers remains fully encrypted, and no third party can decode it.
5.2 Secure Data Storage
User information is stored in secure data centers protected by firewalls and anti-intrusion systems. Passwords are never stored in plain text — a one-way encryption algorithm is always used.
5.3 Access Control
Only authorized staff members who need access to information to carry out their duties can access personal information, and only on a limited basis. All access is recorded in logs and audited regularly.
5.4 Data Retention Period
All information is retained for as long as the account remains active. Even after an account is closed, certain information may be retained for a specified period due to legal obligations and financial record-keeping requirements, after which it is securely deleted.
6 Cookies & Tracking Technology
pcu88 uses cookies and similar tracking technologies to improve the user experience. Cookies are small text files stored on your device that help remember your preferences.
6.1 Essential Cookies
These cookies are essential for the basic functioning of the platform — maintaining login sessions, verifying security, and remembering your preferred language and currency. There is no option to disable them, as the platform will not work properly without them.
6.2 Analytical Cookies
Analytical cookies are used to understand how users interact with our platform. This information is analyzed in anonymous and aggregated form; no individual is identified.
7 Protection of Minors
pcu88 strictly does not collect or process information from any person under the age of 21. This platform is operated for those aged 21 and above only.
Accounts for Minors Are Prohibited
Age verification is mandatory during the registration process. If any account is found to belong to someone under 21, that account will be immediately closed and all related information will be securely deleted. We never knowingly collect or store information from minors.
Message for Parents
If you find out that your child or any underage member of your family has opened an account on our platform, please contact our support team immediately. We will take swift action and completely delete all related information.
8 User Rights
Every user of pcu88 has the following rights regarding their own personal information. To exercise these rights, please contact our support team.
Right to Access Information
You can request a complete copy of the information stored about you at any time. We will provide it within a reasonable timeframe.
Right to Correct Information
If your account contains incorrect or incomplete information, you can request that it be corrected.
Right to Object to Data Processing
You may object to marketing communications or certain types of data processing, which we will respect in reasonable cases.
Right to Data Portability
In certain circumstances, you can request to receive your information in a commonly usable format.
9 Data Deletion Requests
pcu88 provides the ability to exercise your "Right to be Forgotten". Your information may be deleted after closing an account or upon an individual request.
9.1 Data Deletion Process
To request deletion of your information, contact our support team via live chat or email. After receiving your request, we will verify your identity and arrange to delete the information as quickly as possible in light of any applicable legal obligations.
9.2 Limitations
In some cases, we may not be able to delete all information — particularly when:
- Specific information must be retained due to legal obligations
- Financial transaction records must be retained in accordance with regulations
- The information is related to an ongoing dispute or investigation
- Retaining the information is necessary for fraud prevention
In such cases, we will clearly inform you which information will be retained and why.
10 Policy Changes & Contact
pcu88 may update this privacy policy from time to time. If any significant changes are made, you will be notified via your registered email or through a notice on the platform.
10.1 Policy Change Process
Users will be given adequate notice before any significant changes take effect. Continued use of the platform after an update will be considered as consent to the new policy. We therefore recommend checking this page regularly.
Privacy-Related Contact
If you have any questions, concerns, or complaints about this privacy policy, or if you wish to exercise any rights regarding your information, please contact our support team:
24/7 Live Chat Support
Available in both Bengali and English
Email Support
We take all privacy-related requests seriously and try to respond as quickly as possible.
Your Security Is Our Commitment
Read our Responsible Gaming Guidelines and enjoy a safe gaming experience. To learn more, visit our About Us page.
For players aged 21 and above only. Play responsibly.